|Issue:||Outlook 2013 Inbox is empty and not showing emails.|
|Status: ||Resolved |
|Who is impacted?|| Customers using MS Outlook 2013. |
|Estimated time until resolution: ||Microsoft issued an update on Jan. 14, 2014. |
Microsoft released update 2850061 on 01/14/14, to correct this issue. You can download it here, or by using your Windows Update.
Microsoft updated Outlook 2013 and it caused an issue that affected many users. Here is a link to the Official Microsoft forum discussing this issue.
Some customers are reporting that this will help:
- Under the "Folder" tab, click "IMAP Folders."
- Outlook should open a dialog box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in outlook, show only the subscribed folders." That should be unchecked, then force a send/receive and it should immediately start downloading the inbox files.
If your problems continue, we recommend posting your question in the Official Microsoft Forums
, or checking there for a solution.