Issue:Outlook 2013 Inbox is empty and not showing emails.
Status: Resolved
Who is impacted? Customers using MS Outlook 2013.
Estimated time until resolution: Microsoft issued an update on Jan. 14, 2014.
Make sure you have setup outlook 2013 using IMAP, and subscribed to your Inbox successfully.

2013.03.03

Microsoft released update 2850061 on 01/14/14, to correct this issue. You can download it here, or by using your Windows Update.

2013.11.13

Microsoft updated Outlook 2013 and it caused an issue that affected many users. Here is a link to the Official Microsoft forum discussing this issue.

Some customers are reporting that this will help:

  1. Under the "Folder" tab, click "IMAP Folders."
  2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in outlook, show only the subscribed folders." That should be unchecked, then force a send/receive and it should immediately start downloading the inbox files.

If your problems continue, we recommend posting your question in the Official Microsoft Forums, or checking there for a solution.
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve our Help Center:
Email Address
Optional, but our team may contact you for more information.
Did you find this article helpful?

Post a Comment

Name:
Email Address:
Comment:
Are you a bot?
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

News / Announcements

Update to SSL Certificates - Certificate Warnings
1969-12-31 11:00 am EST
Hits: 631
What is the Heartbleed bug?
1969-12-31 11:00 am EST
Hits: 258

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.