2013-02-05 9:10 pm EST
I checked the server history (uptime and load look okay), and while it's possible that there might be some server load that's causing the problem, there's also no way for us to eliminate the possibility of a network/connection issue without getting more information from your end. Use the information in the article below to submit an email to our live support team so that they can investigate the issue to pinpoint the possible cause.
How to run a Ping/Traceeroute for Diagnostic purposes
Send your results to email@example.com. Make sure to include your verification information (last 4 digits of the credit card on the account or the Account Management Panel (AMP) password).
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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