24/7 U.S. Support – 877-595-4482
2013-03-04 2:41 pm
I checked your site and it is connecting properly currently. If you get this type of error and the site has been connecting properly previously and you have not made any changes, then it is highly likely that the server is under some temporary load. This can happen when other sites on your server experience a high number of visitors, or even when a script runs amok and eats up too much of the CPU capacity. One of the first things to slow down is the database engine, causing the error you saw.
I am not certain that was the cause, as I would need to check the server load at the time of the incident, but it seems the most probable.
If you do experience the issue again, please contact our support department (open 24/7) while it is occurring so they can troubleshoot the issue for you. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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