Community Q&A:

How do I cancel an auto-renewed domain?

Asked by:
imnext2normal / 8 Points Time:
2014-01-22 2:00 am EST Category:
Billing Hits:
1,174
I just got an email that my domain name (reelworldmaryland.com) was auto renewed. I no longer need this domain and need to cancel it. Could you please tell me how I should go about this for a refund?

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ANSWERS

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ScottM
Staff
16,266 Points
2014-01-22 2:08 am EST
Hello imnext2normal,

Thank you for your question. Domain names are non-refundable as dictated by our registrar partner. However, new domain names do have a 5 day (120 hour) period where they can be cancelled for a refund.

Kindest Regards,
Scott M

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In that case, how can I turn auto renew off so that it does not renew again? Also the domain does not expire until 2-2-14, is it still impossible to get a refund for this?
imnext2normal
8 Points

2014-01-22 6:37 am EST
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