Renewing account problem with credit card

Asked by:
bealive / 10 Points
2013-10-09 1:48 pm EST
My credit card number is no longer valid. It will be about a week before I get issued a new CC number. My account is due to be renewed today 10/9/2013
what can I do?

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17,314 Points
2013-10-09 2:48 pm EST
Hello Bealive,

Sorry to hear about your problem with your credit card. If you want to change your card, you can do it using the Account Management Panel (AMP). We have a tutorial named Change/credit card. If your payment is going to be late, then you should contact our Billing department to let them know. Their contact information can be found here.

I hope this helps to quickly resolve your problem. Please let us know if you need further assistance with the issue.


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