why have I been charge for renewal of my domain name?

Asked by:
HubFans / n/a Points
Time:
2017-12-12 10:07 pm EST
Category:
Billing
Hits:
35
Hi recently received an email inviting warning me my subscription would shortly expire and inviting me to renew. I have now been charged for renewal without my permission. How do I organise a refund?

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ANSWERS

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arnelc
Staff
16,722 Points
2017-12-13 8:56 am EST
Hello,

Sorry for the confusion or misunderstanding with your subscription for your domain name. Domain names and hosting accounts are normally created on a recurring subscription basis in order to keep the website from going down. If you wish to dispute or stop a payment, please contact our Customer Service team. They can help you with refunds or a change in billing status. You can find Customer Service contact information at the bottom of this page.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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