The data for my site in awstats has not been updated since Nov 19. What might be the reason. Thanks

Asked by:
OHRiley / 30 Points
2012-12-13 3:41 pm EST
The data for my site in awstats has not been updated since Nov 19. What might be the reason. When I press the update now link I get this message:

Error: Log is currently being processed in the background. Cannot update.

I have tried to update several times over the last several hours and always get the same message. Thanks

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16,589 Points
2012-12-13 6:21 pm EST
Hello OHRiley,

When the server is under a high amount of traffic, certain programs - like awstats- are not given precedence to run. Critical programs such as the web server programs, and database programs are given higher priority. Sometimes, the stats programs do not restart and must be restarted either by you or by a call into live technical support. The link below shows how to restart it manually through Cpanel:

Awstats Manual Restart

I spoke with a systems person and he re-started your Stats program for you, but it will require may a few hours in order to totally catch up with the stats. Our apologies for the inconvenience with the website statistics issues.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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