Error message when using domain pointing tool

Asked by:
gohwp / 13 Points
2013-03-01 7:55 am EST
Dns Nameserver Changes
We have two domain names purchased through ( and as well as one purchased through WHH ( where we are being hosted.

About 24 hours ago, I followed the directions to point the 2 GoDaddy domains to the WHH nameservers, but when I use the "Is my domain pointing correctly" tool, I get an error message (black background with ERROR in red). It seems this isn't just a case of that they haven't propagated yet (whois does list your nameservers as I would expect).

Can anyone provide guidance as to what might be going wrong?

Also, when domains are pointed correctly to WHH, should they appear in cPanel (for example, when looking at the dropdown box for "Choose Domain" while installing WordPress)?

By the way, all three domains are currently empty as we are building a site from the ground up.

Thanks in advance!

To ask this user for more information, please first login.

To submit an answer, please login.



12,091 Points
2013-03-01 11:09 am EST
Hello Doug,

Thank you for your question. I checked all 3 of your domains, and was not able to replicate the error. Here are links to the successful tests:




Domains must be added as an Addon / Parked domain before it will propagate and resolve to our servers.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.