Error when redirecting site

Asked by:
domain / 13 Points
2012-05-22 9:37 am EST
Dns Nameserver Changes
URGENT!!! I am trying to re-direct my old site: to my new domain here on webhosting.hub. I read the only changes required would be changing the NS addresses. However, my tech support there insisted that they should change the IP address on their A record and so I gave them my IP address. Now I am getting 403 forbidden error as below. I would like to make sure if I did this correctly. Please
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You don't have permission to access / on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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16,266 Points
2012-05-22 9:54 am EST
Hello Domain,

Thank you for your question. The issue was simply with the root directory you had set for the addon domain. I have adjsuted it so that it points correctly. The 403 error was an additional security setting you have set. I left that alone as it has no effect on the addon now that it is pointing properly. I tested the site and am seeing the webpage using the domain name.

Also, here is a link to our article on fixing 500 internal server errors.

If you have any further questions, please leave a comment below.

Thank you!
- Scott M

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