Why can't I add an A record?

Asked by:
davidjennings / 14 Points
2012-07-17 9:16 am EST
Dns Nameserver Changes
In SimpleDNS I try to add an A record for a "shop" subdomain pointing to my eCommerce hosting. I then receive an error message saying I need the advanced zone editor installed. The WebHostingHub documentation says that happens when a subdomain is a reserved word... is "shop" really a reserved word? If not, why can't I add the A record?

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16,266 Points
2012-07-17 11:16 am EST
Hello davidjennings,

I see our Tier 2 added an A record for shop several months ago for you. As they did it via the server with root access, it is considered a reserved record.

I removed that record and re-added it via the cpanel. It now is considered a user defined record and appears in the list. You are now able to modify it as needed.

Best Regards,
Scott M

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