Trouble disabling Domains by Proxy

Asked by:
englishecho / 20 Points
2013-07-26 7:44 am EST
Domain Names
I would like to transfer my domain registration from websitepalace to HUB where I have hosting.

But it has been a nightmare.

One of the requirements is "Make sure you have access to the Administrative email address listed in the WHOIS."

I had asked about this and was instructed, to "disable Domains by Proxy".

I went over to
and tried to log in; but I had forgotten my password. I tried to reset it but it said "password reset failed". Now it won't even let me have them email the password change part.

My registration is set to expire on 11 Aug. Is there any way I can register a temporary domain with HUB then re-transfer it back to my old domain once it expires?

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12,011 Points
2013-07-26 10:16 am EST
Hello englishecho,

Sorry to hear about the trouble you are having. In order to transfer any domain, they have to confirm ownership by emailing the primary address listed for the domain. This is to ensure nobody takes someone else's domain.

You can definitely register a different domain in the meantime, but it will use your free domain credit (if your plan included one). Also, keep in mind that if your domain expires and is released, there is a chance that it will be picked up by someone else.

I looked on, and you can request a new password by clicking Login, then Forgot your login information?.

Then enter your domain name, and type the text displayed in the image below in the Enter security code: field.

It will then send an email to the non-private address they have on file for this domain.

I went ahead and performed these steps for you, so you will hopefully receive a password recovery email.

Domainsbyproxy also offers live 24 hour support.

If you have any further questions, feel free to post them below.
Thank you,


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