I cannot get my domain registry key

Asked by:
HubFans / n/a Points
2013-11-16 6:52 pm EST
Domain Names
I am trying to use the instructions here to get my registry key:

When I go to Melbourne IT, it will not let me recover a registry key. It says:
"The Registry Key for Domain Name xxx was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance. "

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12,162 Points
2013-11-18 10:35 am EST

Thank you for your question. In Step 1 of the guide on "How to unlock your domain and get Authorization Code" it explains you must "Contact our support department and request the managment rights for your domain be released."

Our Live Tech Support is available 24/7 via Phone, Chat or Email.

If you have any further questions, feel free to post them below.
Thank you,


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