My website is down

Asked by:
HubFans / n/a Points
Time:
2015-01-16 2:23 pm EST
Category:
Domain Names
Hits:
67
I have bought my plan for two years. I went to check my website and it said that my domain has been expired! I know I have the private policy for one year but my domain was for two years.

What's going on?

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ANSWERS

0

arnelc
Staff
16,171 Points
2015-01-16 2:36 pm EST
Hello,

Apologies for the problem with your Web Hosting Hub account. I double-checked the account and the hosting was set for two years, but the domain registration was only set to be annual. Billing would normally be automatic, but there is an issue that requires that you contact our Billing department (contact information is at the bottom of this page). You should also review and possibly change your billing information in the Account Management Panel (AMP). Please contact our billing team and they can help sort this issue for you as soon as possible.

Apologies again for the problems with the account. Please let us know if you have any further questions or comments.

Regards,
Arnel C.

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