Problem sending and receiving emails

Asked by:
thelkg / 5 Points
2013-08-14 10:24 pm EST
Email Client Setup
Hi -

I have been using my email hosted on hub web hosting just fine for over a month. Suddenly (I have not made any changes to my the settings on my computer, iphone or ipad), I am getting the following message:


There may be a problem with the mail server or network. Verify the settings for account "SOKJ Website" or try again.

The server returned the error: The connection to host on port 995 failed.

What can I do to make sure the connection no longer fails? If you need the info I am using Apple Mail version 5.3.


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12,339 Points
2013-08-15 9:02 am EST
Hello thelkg,

Thank you for your question. We are happy to help, but would need more information to provide a full answer, such as the email address you are using.

I looked into your account and did not see anything related to "SOKJ Website" as noted in your error.

The other error: port 995 failed, can be caused by a blocked port, which is common on public networks. You may want to try on another network as a test, or change your settings to standard, instead of SSL.

You can view your specific email settings cPanel.

Here are some helpful setup guides for Mac Mail, iPhone, and iPad.

This issue may be better handled by Live Tech Support, so you can provide account specific information in a secure setting, and they can review your mail logs in real-time.

If you have any further questions, feel free to post them below.
Thank you,


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