email down for

Asked by:
aaspor5 / 5 Points
2012-12-07 9:43 am EST
Email Troubleshooting
email is down for

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2,132 Points
2012-12-10 9:27 am EST
Thank you for your question aaspor5!

Currently, there are no known issues with the server your account is on. In order for us to check this, we will need the email address that is not working, login credentials to test the email, and what program you are using to access your email. Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email ( Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem and we can further help. Sorry for the trouble.

Best regards,
James R

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12,011 Points
2012-12-10 9:33 am EST
Hello aaspor5,

Thank you for your question. I looked into this further, and I am able to send a test email from your server and to a recipient

If you are still experiencing issues, I recommend contacting live support so they can troubleshoot in real time?

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

If you have any further questions, feel free to post them below.
Thank you,


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