Mail Delivery Failed: RBL Server

Asked by:
amicus6 / 16 Points
2013-03-31 10:51 pm EST
Email Troubleshooting

Email is suddenly not forwarded (see below) to my colleagues. I did some reading and learned it has something to do with being blacklisted for spam .. wha?? So, I'm a bit confused: is it PVS (the first IP address listed below) or webhostinghub (the second one) that is listed? Is it something I did or something the intended email recipients (my colleagues) did? If it's me, how do I delist myself? How do I avoid/prevent this in the future? I would greatly appreciate help. Thanks.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
(ultimately generated from
SMTP error from remote mail server after RCPT TO::
host []: 530 The IP exists in the RBL server(
(ultimately generated from
SMTP error from remote mail server after RCPT TO::
host []: 530 The IP exists in the RBL server(

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16,266 Points
2013-04-01 10:54 am EST
Hello amicus6,

The IP address that is identified in the error message appears to be one of ours. You will want to send that bounceback message to our Live Support team so they can have our Systems admiistration team work with spamhaus to get it delisted.

To do so, you would need to contact our support department at with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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