spam error while sending emails

Asked by:
julianjordan / 16 Points
2013-04-16 1:42 pm EST
Email Troubleshooting
Hi, one of my users is having trouble sending emails thru outlook.

Everytime she sends an email, she gets the following error:

'Carlos Carrillo Baca' en 16/04/2013 12:28 p.m.
550 This message was classified as SPAM and may not be delivered

The user email is

Can you help us?


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Best answer chosen by User


16,266 Points
2013-04-16 1:57 pm EST
Hello Julian,

Outlook seems to have issues with some of our spam filters getting flagged as spam. You will want to ensure that the SMTP Authentication is checked in the Outgoing settings.

As a further test, please have the email sent via webmail to see if it goes through. If so, it is definitely the Outlook. If it does not go through, please contact our Live Support at with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.

Best Regards,
Scott M

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