Suddenly can't access email through mac mail

Asked by:
kimfrost / 10 Points
2013-03-06 12:03 pm EST
Email Troubleshooting
With the new server switch I now suddenly can't access my email through my Mac Mail. How do I fix this?????

To ask this user for more information, please first login.

To submit an answer, please login.



12,017 Points
2013-03-06 1:33 pm EST
Hello kimfrost,

Thank you for your question. Your account was recently moved to a new, less populated server. This move will require up to 24 hours of propagation to complete.

We sent a notification to your primary email account 12 hours ago, regarding this.

In the meantime, I recommend checking your email using webmail so you do not miss any correspondences.

Old server webmail link:

New server webmail link:

If you are using the Standard email settings, your mac mail should resume working within the next 12 hours.

If you are using the SSL email settings, you will have to update your email settings to reflect the new server.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.