Trouble receiving email on new domain

Asked by:
rickelman / 5 Points
2012-01-18 9:50 am EST
Email Troubleshooting
I setup a new mail account and was testing it. I am able to send a message but the account does not receive anything back?

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-01-18 10:39 am EST
Hi rickelman,

I'm sorry you were having trouble with your new email account. While researching this for you I see that you also contacted our Support Department and the email address is on a domain that was added to your cPanel account less than 24 hours ago. Any time a domain is added to the cPanel, please allow 4-24 hours for DNS to propagate and both the website and email to be fully functional.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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