Why is email access failing with ERROR: Connection dropped by IMAP server.

Asked by:
bidwell / 8 Points
2013-07-16 12:45 pm EST
Email Troubleshooting
On secure34.webhostinghub.com, my WHH email accounts cannot be accessed, failing with the above message. Problem is occurring currently at 09:45am Pacific.

To ask this user for more information, please first login.

To submit an answer, please login.

accounts have been established and in use for months now.
8 Points
2013-07-16 12:46 pm EST
Problem no longer occurs 15 minutes later. Continuing to monitor.
8 Points
2013-07-16 01:00 pm EST



3,713 Points
2013-07-16 1:31 pm EST
Hello bidwell,

Sorry to hear that you were having some issues accessing your email. Unfortunately I do see that there was a problem with the IMAP mail service on that server accepting new connections due to the IMAP authentication daemon having issues.

It looks like the issues did persist for roughly a half-hour, and I apologize for the delay in repair. It seems that POP email connections were still working during this time, which might have caused a delay in our system administration team fully noticing the resolving the problem.

Please let us know if you continue to experience any further issues at all.

- Jacob

To submit a comment on this answer, please first login.

Kind thanks for the response Jacob, email has been working fine since.
8 Points

2013-07-16 2:46 pm EST
Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.