Emails being sent to me are being rejected

Asked by:
RWR_18M / 11 Points
Time:
2015-01-10 2:18 pm EST
Category:
Email
Hits:
1,085
I have sent multiple emails to randy@wynettracing.com from my work & gmail account. I have received email in the past but not for the past week+ now. They all are being rejected. Below is one of the rejection notices I received on my gmail account.

I have read all the FAQs and none seem to address this issue. I did a "Whois" search on my domain and it said it is registered and ok.
Any help is much appreciated.


Delivery to the following recipient failed permanently:

randy@wynettracing.com

Technical details of permanent failure:
The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720
[(0) wynettracing.com. [199.34.228.59]:25: socket error]

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=oBxVl/HrAuLkF08irRoPiz2t5XPIS/0AmFpf0yIU47k=;
b=SZPwKYLv7AK6402cvx3UNDkXgikSHGi8TTWNFhmykoPiLB3SjVUEsGYkwsp+t3xLD5
iZTglhklcxBlVwDKlsyHeqBBfSP/BCFTS1uFUQclRlt95MlqZWXvqAoY2ax3LVzqpVCs
hHVmzzLE4qobUw0b81QwCLcBqIb0PQNONC7U5wzR4iZxzHsP5AUY9Obj3fOmI2IUTeK8
enhEAWbid8Ym/L3LA8dFVgf2Ljizqc08ry6Q/BWDv1O74HeS7r2IugGs/iwfLUcWJg0B
siBnFQZVhJd4fBF4gefkUi3mrWDAmGjgzie+PbC/sKAiynwfZ7tbAwBkLLY0NQixoc8O
IG9w==
MIME-Version: 1.0
X-Received: by 10.68.69.106 with SMTP id d10mr133448665pbu.60.1420326762959;
Sat, 03 Jan 2015 15:12:42 -0800 (PST)
Received: by 10.66.158.202 with HTTP; Sat, 3 Jan 2015 15:12:42 -0800 (PST)
Date: Sat, 3 Jan 2015 18:12:42 -0500
Message-ID: <CANByu_qPSnYROaDgeOdsTEqbZDMTDO++TTM7=Mm2Boo7H3_Twg@mail.gmail.com>
Subject: Test again
From: RW Motorsports <rwmotorsports18m@gmail.com>
To: randy@wynettracing.com
Content-Type: multipart/alternative; boundary=001a11369cba2bd853050bc798f8

another test message

To ask this user for more information, please first login.

To submit an answer, please login.

Have you checked MX records? In cpanel in the Mail section there is an icon called MX Entry. There must be an entry pointing to your domain.
zeeshan.khan
0 Points
2015-01-12 12:31 am EST

ANSWERS

0

arnelc
Staff
16,174 Points
2015-01-12 10:39 am EST
Hello Zeeshan.khan,

Sorry for the problem that you're having with mail. The issue is related to your A record request. Since you made the request to have the A record changed, the MX record by default is a CNAME which points wherever the main domain is pointing. This was done because there was no request made to keep email operational here at Web Hosting Hub, but that's just a misunderstanding that is easily fixed. I have since corrected this and pointed the mail.wynettracing.com to the HUB server so that it can receive email again. We do have an article that describes this: Email hosted with Web Hosting Hub, Website Hosted Elsewhere.

Apologies again for the confusion with your email. As I have indicated, the issue has been fixed. You may need to wait on propagation in order to see the change take effect.

Please let us know if you require any further assistance.

Regards,
Arnel C.

To submit a comment on this answer, please first login.

Thank you for fixing this for me.
RWR_18M
11 Points

2015-01-13 7:43 pm EST
I waited for your change to propagate but I am still not able to receive emails.
Any help is greatly appreciated.
RWR_18M
11 Points

2015-01-18 10:35 am EST
Hello RWR_18M,

Sorry for the continue problem with the email. I followed up on the account and apparently, you had a support ticket in for it. The problem was related to DNS settings that needed to be re-pushed on the server. I created a test email account on your account and then emailed it from my own Gmail account to verify its operation. It should all be working now.

Apologies again for the problems. Please let us know if you continue to have any problems.

Kindest regards,
Arnel C.
arnelc
16,174 Points
Staff
2015-01-19 12:04 pm EST
Want to share this Question?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.