How do I set a CNAME for my MAIL subdomain to point to

Asked by:
alanrabello / 31 Points
2012-02-15 4:51 am EST
How can i change the CNAME record NAME: to have the CNAME value

I need this to use my google apps adress.

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Best answer chosen by Web Hosting Hub staff


1,846 Points
2012-02-15 10:13 am EST
Hi alanrabello,

Your cPanel includes a feature to add CNAME records, however, because the subdomain already exists, it will not allow you to edit it. The feature in cPanel can only allow you to add new records, not edit existing records.

To update a CNAME for a subdomain that already exists:
To create a CNAME for, you'll need to contact our Support Department and request the change. To do this, you can email with your request. As our Support Team will need to make changes to your account, they will need for you to authorize the changes. You can do this by including in your email either the last 4 digits of the current credit card on file or with your current AMP password.

If you're working with Google Apps, you may need to update MX records as well (if you haven't done that already). If you get to this step, be sure to read How to Modify your MX Records for help with changing your MX records to working with Google Apps.

I hope this helps answer your questions! Feel free to update your question or post a comment if we can help any further.

- Brad

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