No outgoing email

Asked by:
Steve Ruddy / 14 Points
2011-09-26 11:13 pm EST
This morning I received this error message from Outlook when trying to send out emails.
Task ' - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 550 Access denied - Invalid HELO name (See RFC2821'
I haven't changed anything and I am able to receive my emails via Outlook. This is the first time this has happened since I have opened my account with HUB.

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2011-09-27 9:23 am EST
Hello Steve,

Thank you for your question, I'll be happy to assist you in resolving this error. I'm sorry you're having trouble sending email. We've seen an increase in this over the past two days due to increased security settings on our servers. You can quickly fix this by following the steps for your email client in our article Invalid HELO name.

I hope this helps you to resolve this error quickly. If you need any further assistance or have any additional questions, please feel free to contact us.

Thank you,

Christi N.

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