Why are my email messages taking so long to download?

Asked by:
jcbarr / 5 Points
2011-11-15 9:51 am EST
the text portions load fine in webmail, but downloading any attachments is timing out. Via POP, IMAP, or Webmail.

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2011-11-15 9:59 am EST
Hi jcbarr,

I'm sorry you're having trouble with checking email. I noticed that you have a ticket open with our Technical Support department. In order for us to best assist you, please respond to that ticket with the information requested (ping/trace results and account verification). Please also include the email address you are checking and password in your response so that we can replicate and troubleshoot this issue.

I look forward to your response so that we can help you resolve this as quickly as possible.

Best regards,

Christi N.

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