can't check the "overwrite existing files" box

Asked by:
PhillipMFeldman / 28 Points
2013-04-24 3:25 pm EST
File Management
When I try to upload a file using the Control Panel, I get as far as selecting the file to be uploaded, but the browser won't let me check the "overwrite existing files" box, and there is no "OK" or "submit" button. (I'm using Internet Explorer 9).

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16,417 Points
2013-04-24 11:13 pm EST
Hello PhillipMFeldman,

I'm sorry to hear that you're having problems with uploading files. I logged into your account, and tested uploading files with no issue. I was also prompted to overwrite a duplicate file in my test and it worked okay. I am unsure as to the file and location you're trying to upload, but it might related to that file/folder rights or security settings. If you can please specify where this issue is happening, or provide some details you are making this happen, then we can continue with troubleshooting the issue. If you do not wish to share that information on the Support Center, then please email/call/chat with live Technical support and they can handle the matter privately.

You can also use FTP as a possible workaround to the issue - check out this article on Getting Started with FTP

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
Community Support

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