cant Publish

Asked by:
Frankjm520 / 5 Points
2012-12-07 5:13 pm EST
File Management
The site cannot be published to the specified location.
Cannot connect to the host via FTP.

So what am I missing in the steps to get this to publish to my web page for the first time?

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3,713 Points
2012-12-07 5:47 pm EST
Hello Frankjm520,

It looks like you probably haven't updated your domain name yet to point to our name servers, so if you're typing in your domain name in your FTP client it won't be able to find its way to our server. You can follow this guide to ensure your name servers are properly setup:

What are my Nameservers and how do I Change my Nameservers?

For now you can go ahead and use the server's direct hostname while your domain name hasn't pointed to us yet:

You can then preview what you've uploaded to the server using your site's temporary URL as it can take 24-48 hours for DNS changes like updating your name servers to propagate.

If you're still having any issues at all please update us and let us know, so that we can try to help resolve these problems for you.

- Jacob

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