FTP With a Domain Not Yet Transferrred

Asked by:
woodrow / 8 Points
2013-01-15 10:31 pm EST
File Management
I am a new customer who is trying to set up my site here before transferring my domain name. I cannot ftp my files - Filezilla reports 'connection timed out could not connect to server'. I was able to upload through cpanel. It appears the problem may be that my ftp info is pointing to my domain which is still hosted elsewhere. Do I need different ftp info or must my domain be transferred first? Or is it something else?.

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Best answer chosen by User


16,427 Points
2013-01-15 10:43 pm EST
Hello Woodrow,

You actually can use a different set of information to get to your FTP site without using the domain name. The URL is based on your server name, and the cpanel user name and password. I'll send you the information via the email on your account. If I put it on this reply, it is a public post. The basic format for it though is:

user = cpanel user name
pw = cpanel password
port = 21

All website files would be placed within the public_html folder.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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