How to publish changes to the web site?

Asked by:
KayJBrooks / 5 Points
2012-09-10 4:10 pm EST
File Management
This Message: (The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed. ) comes up when I try to publish my updates to the web site. Don't know how to proceed.

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16,417 Points
2012-09-10 4:35 pm EST
Hello KayJBrooks,

Your message indicates that you may be logging in with the incorrect password. To fix this, you need to go step 5 (Publishing) in the Builder, click on the bar that says EDIT PUBLISHING SETTINGS, and then make sure you have the correct user name password set. I do not have a copy of your password, so you will need to check this and make the appropriate change. The builder publishing uses the user name for Cpanel and the password as well. If you continue to have problems with this, I would suggest that you call into live support. They can reset it for you while you're on the phone with them.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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