Publishing Site & Server is Timing Out and Waiting for a Repsonse?

Asked by:
alison30 / 13 Points
2012-10-08 8:18 pm EST
File Management
When trying to publish my website, the connection is timing out.

Error: (12003) Creating directory on Web Server: 'public_ftp/image/'
425 Could not open data connection to port 60706: Connection timed out

I successfully updated this site a month ago w/o errors but had the same problem when I tried to update a different website I created. Which I never did update b/c I ran out of time trying to find a solution?

But, I am wondering why it says it is waiting for a response when I publish? It is also saying the connection has timed out?

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12,110 Points
2012-10-09 9:07 am EST
Hello alison30,
Thank you for your question regarding FTP. In the error it is trying to connect via port 60706, the port should be 21.

Here is a helpful link to our FTP getting started guide.

If your problems persist, I recommend contacting tech support:
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

If you have any further questions, feel free to post them below.
Thank you,


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