Unable to Access FTP

Asked by:
MyFiks / 5 Points
2013-01-04 10:31 pm EST
File Management
I have tried using my main FTP account (the same one used to login to cpanel) to access the FTP server, but each time I try to login I get an authentication failure.

Isnt the password the same as the one I use to access the cpanel? I can access my cpanel, but cannot login to FTP.

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16,266 Points
2013-01-07 9:42 am EST
Hello MyFiks,

I see you were able to get help from the Support department over the weekend.

If they were not able to solve your issue, I would like to test further. I would need to know the exact login information (servername, username, and password) you are using in FTP so I can test it.

You can send that information to docs@webhostinghub.com. As we do not actively monitor that email address, please be sure to leave a comment below letting us know the information was sent.

Best Regards,
Scott M

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