Asked by:
snowingheart / 5 Points
2012-11-23 3:03 pm EST
How To
We have a webpage hosted though this service, which in turn is managed through Omeka (..."open source web-publishing platform for the display of library, museum, archives, and scholarly collections and exhibitions.").

The issue is that someone managed to mess up the site and it is now currently offline.

In order to debug it, Omeka asks to modify .php files in the server where it's hosted.

I've looked up if this service offers ssh to fix this myself, but it appears not. In that case, I'd like to know how to debug and/or repair my site.

If any additional information is required, do let me know.


To ask this user for more information, please first login.

To submit an answer, please login.



12,049 Points
2012-11-26 9:49 am EST
Hello snowingheart,

Thank you for your question. You can access / edit your files in 2 ways, using FTP, or the File Manager in cPanel.

SSH is not available in a shared environment, for security reasons.

If you have any further questions, feel free to post them below.
Thank you,


To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.