I forgot my iweb password. How do i reset it?

Asked by:
nishybottoms / 5 Points
2013-09-29 5:30 pm EST
I made my website months ago with the help of a friend, but neither I nor he can remember the password. I've got to reset it somehow. Help me support center. Your my only hope.

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16,266 Points
2013-09-30 5:06 pm EST
Hello noshybottoms,

Thank you for your question. It seems you may be having issues with the ftp password when the iweb attempts to publish. This is typically the cpanel username and password. For instance, if your cPanel username is userna5 check your iweb publishing settings to see if the login name is also userna5. If so, then you want to ensure the publishing password also matches the current cPanel password. Below is a link on how to change the cPanel password should you need to:

Change cPanel password in AMP

If you happen to be using a different FTP account for the iweb publishing, you may want to reset that password as well. Click here for the instructions on how to do that.

Scott M

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