Error 550 come up now

Asked by:
Debra / 10 Points
2012-03-13 8:11 am EST
New Customers
I am trying to unload a file from my computer and I keep getting this Error message "the remote server returned an error (530) not logged in. I am log into my Cpanel. I am trying to upload a FTP file. Thank you for the help on Error 530 but not I am getting Error 550 file not found, no acess. can you help me fill out the information my software is asking to acessing my web file. These are the field i have to fill out.
2. Host
3.Username I use the username for Cpanel newbal5 and not my email for amp
4.which password i use the one for cpanel
5FTP Path

If you could help give the software the information to upload my Website I would be so Thankful

Debra Thompson

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-03-13 8:48 am EST
Hello Debra,

I'm sorry you're having trouble uploading files via FTP. A 530 error code indicates an error in one of the following:

- Host name
- User name
- Password

Since your domain is less than 24 hours old, please be sure to use the server name as the host name instead of your domain name. New domains can take up to 24 hours to be fully functional while DNS propagates. For the user name and password, you can use your cPanel user name and password.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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