Receiving "This domain was already used in one of your builder accounts" for Builder

Asked by:
AliceE / 10 Points
2012-06-03 1:30 pm EST
I am setting up a new website, and I am trying to start using the Web Builder application. When I go into the Add Websote Builder page and try to add the buidler to my Domain name, it is telling me "This domain was already used in one of your builder accounts"

What do I need to do to get into the Web Builder from here?

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16,266 Points
2012-06-04 10:37 am EST
Hello AliceE,

This usually means there is a glitch in the creation of the builder account. The best thing to do is to contact our Support department and they can reset it so that it is created properly.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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