I requested to cancel my account, why hasn't it been canceled yet?

Asked by:
STEPHiE08 / 5 Points
2011-08-10 1:08 am EST
Registrations And Transfers
I have been told multiple times that I've sent a request to cancel my account and be refunded that it would take 72 hours. This has been going on back and forth for the last two weeks. I am really needing it to be canceled asap

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Best answer chosen by Web Hosting Hub staff


1,846 Points
2011-08-10 4:44 pm EST

I followed up with our Customer Care team, and they advised me that your cancellation request is being reviewed and should be completed shortly. We are sad to see you go, but please feel free to use this site to ask us any questions that you may have in the future!

Building a website can be very confusing, and if you don't choose the right software it can make things more difficult. We're very experienced with helping others build websites, and we're more than happy to lend a hand.

Premium Website Builder
If you are using the Premium Website Builder and having trouble, I would like to recommend our Premium Website Builder Education Channel. We have a class that walks you through building your first website with the Premium Website Builder, which takes you from installing the builder all the way to publishing with the builder.

If you are looking for an alternative to the Premium Website Builder, many of our customers find that WordPress is a great alternative. We do have a WordPress Education Channel. In our WordPress 101 class, we introduce you to the basics of WordPress and show you how to install WordPress.

Thanks and good luck!

- Brad

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1,846 Points
2011-08-10 4:29 am EST

I'm very sorry to hear that your cancellation request has not gone smoothly. I'm actually out of the office right now, and our Customer Care department is generally not available outside of normal business hours. I will look into this further for you tomorrow, and will touch base shortly thereafter.

On a side note, do you mind if I ask why you are cancelling? Were you having any technical issues, is there anything that I can help with you?


- Brad

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