SSL Certificate Delay

Asked by:
topianno / 8 Points
2012-03-14 9:44 pm EST
We recently submitted a request to purchase a SSL certificate. However, it has been several weeks, we have followed all the instructions - and the certificate is still not setup. Can someone please advise ASAP?

Thank you!

Best regards,
Gabriel Bissell & Pam Farrell

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-03-15 8:31 am EST
Hello Gabriel & Pam,

I'm sorry you've experienced a delay with your SSL order. The SSL issuer, Comodo has requested domain validation for the order. An email was sent to the address listed as the Administrative contact for the domain in the WHOIS information. We have requested that they resend the request to that email address. Please check that email account, and be sure to check any Spam or Junk folders in that account.

Please let us know if you have any questions or need any further assistance.


Christi N.

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