Cache denied?

Asked by:
RonWon / 23 Points
2013-04-27 10:37 am EST
Website Troubleshooting
When some users try to access a page on the website they get this message:

Cache Access Denied.
Sorry, you are not currently allowed to request: from this cache until you have authenticated yourself.

What's going on here and how can I solve this?



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16,266 Points
2013-04-29 9:06 am EST
Hello RonWon,

Research on the error indicates that you are having trouble when trying to access the site via proxy. If you are not attempting to access via a proxy, it is possible your browser settings are still looking for one. You will want to check this setting for whichever browser you are using to connect. Below are a few links to help you with that.

Changing proxy settings in FireFox

Changing proxy settings in Google Chrome

Changing proxy settings in IE 9

Changign proxy settings in Safari

Best Regards,
Scott M

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