Can't publish website

Asked by:
connections / 5 Points
Time:
2013-01-26 9:25 pm EST
Category:
Website Troubleshooting
Hits:
398
I updated my site and went to publish..it appears to be publishing then i get an authorization failure. What can be causing this?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
16,266 Points
2013-01-28 6:10 pm EST
Hello connections,

Authorization errors occur when either the username or the password is incorrect as the publishing program tries to connect to the server. I would need to know what program you are using and if you have changed any cpanel information prior to the error.

In the case of the Premium Website Builder program, this occurs when the cPanel password for the hosting account has been changed. The builder has a publishing password that must match the cPanel if you are using the same username to publish. Note this is different than the login username and password.

Below is a link to an article that displays the publishing settings you will need to sync with the cpanel username/password.

Publishing with the Premiumm Website Builder

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}