FTP error in Dreamweaver?

Asked by:
shanaran / 11 Points
2013-05-02 11:04 pm EST
Website Troubleshooting
I followed the instructions on the publish your site with dreamweaver page and when I went to "put" my site the following error message came up:
An FTP error occured. cannot open server folder public_html/. Access denied. The file does not exist or there could be a permission problem.

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16,266 Points
2013-05-03 8:39 am EST
Hello shanaran,

I checked your permissions for the public_html folder and they are correct. You will want to ensure that you have the server set up prior to attempting to publish the site.

The server setup instructions can be found int he link below:

Configure Main Domain Server Settings in Dreamweaver CS5

Or, if you are working with an addon domain instead, follow these instructions:
Configure Addon Domain Server Settings in Dreamweaver CS5

Best Regards,
Scott M

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I followed those instructions first and it said connection was successful.
11 Points

2013-05-03 9:06 am EST
Oh! So I tried reconnecting main domain server and it gave me the same error message there too!
11 Points

2013-05-03 9:13 am EST
Hello shanaran,

I recommend double checking your FTP settings to make sure they are correct.

If you problems still persist, contact live support so they can review the server log while you are connecting.

If you have any further questions, feel free to post them below.
Thank you,

12,039 Points
2013-05-03 9:49 am EST
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