My server is not responding!!

Asked by:
Peaxi / 8 Points
2012-06-13 6:57 am EST
Website Troubleshooting

The hosting I pay for is currently not responding at all to any request (neither HTTP nor PING).
It just keeps "connecting" and fall back to a "Connection has timed out".

It occures both on the website root ( and on its cpanel URL (
DNS settings look OK.
Last week the server was responding OK.

Can you please solve it **as soon as possible**.
Staying here to help you in case I could.


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16,266 Points
2012-06-13 8:29 am EST
Hello Alex,

When you are experiencing any downtime or latency on the site, please follow the instructions from the links below during the time of the issue send in the results in reply to our support email address at

This will supply us with data we can use to help pinpoint the cause of the latency. Sometimes a server can be latent or even go down temporarily due to heavy load, but there are just as many times that the issue lies within the network of servers and lines that lie between a client computer and the server.

This test helps us to find and identify where this may be. Additionally, please provide us with the IP address found from the IP link below as your IP address may have been inadvertently blocked from the server.

Ping/trace instructions

IP Address

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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