Servers problems? Website downtime....

Asked by:
RainDancer / 5 Points
2012-10-05 1:18 pm EST
Website Troubleshooting
I have been having sporadic problems with loading/accessing my website over the past week. Sometimes for 10-15 minutes at a time the site will not respond and I get a "server not found" error. I'm having problems across browsers and my laptop, iPad, etc. I understand down time happens but it seems like its been happening a LOT lately and I wondered if you've been having server problems or running updates, etc. that could have been causing the problems. If not, you may have an impending problem.

My most recent downtime has been between 12:45pm today to about 1:10pm, EST. Maybe you can check logs to see the errors and downtime. It does appear to be working again now, but like I said, this has happened so many times this past week that I'm getting frustrated and would like someone to look into it. I'm trying to publicize updates and it obviously does me no good to send people to a page that doesn't load.

Please let me know - thank you.

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Best answer chosen by User


17,235 Points
2012-10-05 2:40 pm EST
Hello RainDancer,

According to the systems team, the server did have some problems last week, but they have since been resolved. There are no reported issues or downtime for the server today. I reviewed the server uptime logs and it has not been down today. If you continue to have problems, then please let us know errors you are seeing and we can check to see if the origination of the problem is from our server. You are also welcome to contact live support to privately discuss the issue over the phone, chat or email instead of posting the issue here.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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