Upload issues

Asked by:
Heche / 8 Points
2013-04-16 5:29 pm EST
Website Troubleshooting
Every time I try to upload certain jpgs, they magically get converted to text files. Can anybody help me out?



If you look at the gallery plugin, you can see that it hasn't found the file. I am viewing the files through the file manager in the cpanel for the site. I also uploaded the files through the cpanel upload feature. I will give Filezilla a try.

Do you have any other suggestions?

Thank you for answering :)

To ask this user for more information, please first login.

To submit an answer, please login.



16,349 Points
2013-04-16 6:07 pm EST
Hello Heche,

I'm sorry to hear that you're having problems with uploading the files. I unfortunately have no way to see the files you're uploading since we have no record of an account that I can view. Generally, when a file is being read as a text file and it's NOT a text file, then it's either NOT being recognized as a graphic file, OR the file extension is not included in the file. If you can provide us a URL for a graphic that you might have uploaded, we can verify the issue. The best tools for moving files from your computer to the server is generally FTP. Check out the following article for more information on using FTP:

Using FTP to get files to your account

Additionally, when you say the files are being magically converted into TXT files, how are you viewing them? Can you provide a URL? It would go a long way in helping us help you.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
Community Support

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.