WordPress media upload error: can't create the folder for upload

Asked by:
AlanSibling / 13 Points
2012-02-21 8:40 am EST
Website Troubleshooting
My wordpress site, www.bookmasque.com, was working fine. Then I tried to upload some media files and it wouldn't allow me. I asked my web designers and they responded as follows:

We have had a look into your problem, and we noticed a index.php.hacked file in the WP-content folder which is a little strange. We think this may be put there from your hosting company who may have set up tighter firewall settings on your server.

It may be that you need to contact them to see if they have done anything that prevents uploads from any ports. All the other settings our end are the same and havn't been changed ,and the function was working before, which makes us think it may be your hosting.

Can you please tell me if you have initiated anything which may have affected my site?

Thank you

Kind regards

Alan Skinner

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-02-21 11:28 am EST
Hello Alan,

I'm sorry you're having trouble uploading files through WordPress. The file you referenced (index.php.hacked) was a file created as a placeholder when removing hacked index files after the TigerMate attack last fall. That file is not being called by the server and should not be affecting your uploads. You should be able to delete that file if your site is working without it.

While looking into this for you I found several folders that had incorrect file permissions settings and have corrected this issue for you. Please note, on our servers, file and folder permissions should not be set to 777, which is not secure. Instead, folders should usually be set to 755 and files set to 644.

With the corrected file permissions now implemented, can you please try uploading your files again?

Please feel free to contact us if you have any additional questions or need further assistance.


Christi N.

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