By default, when you send or receive email the messages are not encrypted.  This means that if the email was intercepted by a hacker, then they would have easy access to the contents of the email as it is not encrypted.  Most of the time this is not an issue, but if you are emailing personal or private information, it's a good idea to encrypt your email by connecting to our servers over an SSL encrypted connection.

In addition to security, many users move to using email over SSL due to port use restrictions by their ISP that prevents them from sending email. For example, many Internet Service Providers block port 25, which prevents their users from sending email over this default port. Sending email over an SSL encrypted connection requires that you go over another port other than 25, thus resolving the issue caused by ISP's blocking port 25.

SSL Settings

To use email over SSL, you'll need to update the settings below:

Incoming and Outgoing Servers

  • Most people are using as their incoming and outgoing server names. You will need to change these both to You will need to replace ## with your server number. To find this, reference your Technical Details in AMP (Account Managment Panel) and find your temporary URL, which will look something like The server number is the number after "ehub" or "whub", in this case 22. In this example, you would change both your incoming and outgoing servers to

Port Numbers

  • When using SSL, ensure your email client has port 465 configured as the SMTP port. For your incoming email, set your POP port to 995. If you are using IMAP instead of POP, use port 993 instead.
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2012-11-23 1:44 am
Great article but where are the settings for SSL? Do not see them in Cpanel
12,339 Points
2012-11-26 7:57 pm
Hello Dougw133,

Thank you for your question. I emailed your specific settings to your primary email on file.

You can also view your temp server information in AMP, click Details under Account & Billing, then click Account Details. Here is a link to an article titled "How do I find my account's technical information in AMP?"

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-26 9:15 pm

I setup my SSL email in Outlook 2013 and I can send emails and if I create a folder in Outlook, I can see it in SquirrelMail so synchro is happening.  The only exception, my OUTLOOK INBOX is not synchronizing.  I can send emails to my account, I can see them in SquirrelMail but outlook inbox remains totally empty.  I checked my Norton antivirus settings and it should not interfere at all.  Test for sending and receiving are successful in Outlook.  Any idea what could be the issue?

12,339 Points
2014-04-28 9:05 pm
Hello Eddy,

Thank you for contacting us today. There were reports of Inboxes in Outlook not displaying after an update Microsoft performed.

It is explained in more detail this news announcement, with solutions.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-06-20 8:25 pm

Using Mac mail to access my email and have no trouble with incoming email but outbound staying stuck in outbox.  I reconfigured settings per the above instructions but no change.

3,713 Points
2014-06-20 9:00 pm
Hello JP,

Is your Mac Mail giving you any specific error when you try to send new messages? Are you sure the SMTP port is set to 465 and the SMTP hostname is set to

Have you been able to send email from the server when not using SSL, or is this your first time setting up the email account in Mac Mail?

You should be able to log into webmail in order to send messages while your Mac Mail client isn't working.

You might want to try possibly clearing out all messages that are pending to be sent in your outbox, and then closing Mac Mail and re-opening it again.

- Jacob
n/a Points
2014-06-20 9:27 pm

I resent incoming & outgoing to  Incoming still works find.  outgoing is set to 465 smtp.  I closed mail, reopened.  Tried to send an email and got this error message.  Had not received before.

Mail can't connect to the account

enter the password for user "joanna"

I enter password and it doesn't recognize it.  is there a different password that I'm not aware of?

I have the email set up with POP on my cell phone and for the servers and it works fine, just not totally synched with this imap acct.

3,713 Points
2014-06-20 9:43 pm
Hello JP,

When you try to log into webmail with that same email account are you able to successfully get in?

It's strange that it's asking your for the email account password after saying that it can't connect to the mail server. Unfortunately I don't see anything in the mail logs relating to your account because it seems like the outbound connection attempt isn't being made at all.

If for some reason you have a firewall blocking port 465 for outbound connections that could be interfering with your Mac Mail connecting to the server. Are you able to establish and SMTP connection when simply using port 25?

- Jacob
n/a Points
2014-06-20 10:19 pm

I was able to log in to the webmail like and downloaded the IMAP protocol.  seems to be working for the moment - after re-entering passwords. thank you

n/a Points
2016-04-16 10:50 pm

Emails I send to  Gmail recipients are marked with a red flag to indicate questionable incoming messages.  This is new since some time in Feb 2016 when Gmail increased security and I have learned that this has something to do with Gmail requiring TLS security...   So I set my webhostinghub email connection security in Thunderbird to be STARTTLS and authentication method to be TLS Certificate, but the Gmail recipient still sees a red flag.  Could you advise?  


12,339 Points
2016-04-18 4:31 pm
Hello Susan,

Thank you for contacting us. Also, ensure you have SPF records and Domain Keys setup. This ensures the email is being sent from an authorized server, and has not been tampered with.

Thank you,
n/a Points
2017-02-12 4:12 am

Hi guys,

Query: If you change as the incoming and outgoing server names, to change these both to You will need to replace ## with your server number.How will the program know the '' for the incoming and outgoingmail?

16,266 Points
2017-02-13 9:49 pm
The server settings only identify the server. The individual account is identified by the username and password.

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