When using your iphone with your Web Hosting Hub email accounts, you may receive the following error message:



Unable to Move Message.
The message could not be moved to the mailbox Trash.

Many users have been able to resolve this issue by following these steps:

  1. Go to Settings
  2. Click Mail
  3. Click e-mail account
  4. Click Advanced
  5. Click Deleted Mailbox
  6. Click the Trash box

    At this point, you should not see anything happen, but your issue should be resolved. If you continue to receive an error message, please post a comment at the bottom of this page, and we will be happy to assist further.
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2012-09-22 12:58 am
I've tried this and nothing seems to work. My trash box is empty so the problem does not lay with a full trash file. This is frustrating as hell!
17,314 Points
2012-09-22 1:36 am
Hello Neliep@telus.net,

It would help if you provided much more information that what you have provided. If you want to preserve privacy for your account, then I highly suggest you contact live support. I did some looking around and if the above information did not work (it came straight from Apple), double-check to make sure you password wasn't changed in one place and not on your phone. If it isn't that, you need to provide us more information on your email protocol (POP or IMAP), any error messages, and the email account you're having the issue with. Again - to preserve the privacy of your account, it's best to contact live support. Solutions discussed in the support center website are public.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
2013-03-09 1:58 am
You need to check the Trash box under the On the Server Inbox and uncheck the Trash box under the On My Iphone section.
2013-03-13 9:27 pm
Another website suggested to add the word INBOX where the iphone asks for a prefix - it worked for me!
2013-05-27 2:33 pm
Simplae way:
If mail box configured as IMAP account type, then login on web to your email account and clear Trash and Spam
n/a Points
2014-08-20 2:53 pm

in settings choose archive on phone and choose archive instead of trash. It works. mine now deletes.

n/a Points
2014-11-08 10:43 pm

followed this steps and doesn't work.



16,266 Points
2014-11-10 7:56 pm
Hello Juan,

We are happy to assist you with the instructions. Did you have trouble on any particular step? What OS are you using?

Kindest Regards,
Scott M

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