The option to add a time limit for a valid merchandise return is possible within Prestashop.  This can help to curb high return rates or at least help to reduce consumer behavior of buying to try a product and then returning it after using the product.  The following tutorial explains how to set a time limit for returns within PrestaShop 1.5.


Setting a Return Period in PrestaShop 1.5

  1. Login to the Administrator Dashboard as an Administrator
  2. Go to the menu bar and hover over ORDERS, then click on the third item  that appears in the drop-down menu, MERCHANDISE RETURNS.  Scroll down until you see the ENABLE RETURNS (RMA) OPTIONS:


    NOTE:  The checkboxes to the left of each option are dependent upon the multi-shop option being active.  If all shops are selected, then boxes will not appear. If a single shop is active, then the box MUST be selected in order to activate the option.

    Click on the checkbox to activate the TIME LIMIT OF VALIDITY.
  3. The TIME LIMIT OF VALDITY is the number of days that customer has to make a return of the product.  Set an appropriate time limit for your shop.
  4. Click on SAVE in the top right hand corner of the screen to save your entry.

Setting the TIME LIMIT OF VALIDITY will help to keep your returns restricted to your specified time.  Make sure to consider your client-base when determining the return time periods so that you properly accommodate the delivery times for the region in which they are affected.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Did you find this article helpful?

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.