We are sorry to hear that you're looking to cancel! We would like to provide assistance if possible. Please try contacting our Live Support team via phone or chat:

Before cancelling, remember the following information:

  • We are here 24/7 to help! If you're having any issues with the WordPress, email, or anything else we want to assist. We can be reached by phone, ticket, or chat so let us know how we can help.
  • Web Hosting Hub offers a 90 Day Refund Policy for new sign-ups. Take advantage of that by testing out the different programs and finding the best fit for you.

Our full cancellation policy can be found on our Terms of Service page.

Cancelling your Hosting Account

If you still need to cancel your hosting account, we understand. To cancel your account, please follow the steps below:

  1. Log in to your Account Management Panel (AMP)
  2. Select Billing then click on Subscriptions

    In the menu at the top of the screen, click on Billing, the click on My Subscriptions.

  3. Click on the X to cancel your selected subscription

    On the My Subscriptions page, please click on the X that corresponds with the subscription you wish to cancel. You will be able to cancel domain registrations, hosting accounts, and other services.

  4. Confirm the cancellation request

    After you have selected the subscription to cancel, you will see a form that needs to be filled out before you cancellation request is submitted. When you have completed the form, click on the Submit button at the bottom to process your cancellation request. You can also click on the Reset button to void your cancellation request.

  5. confirmation of cancellation request

    After you have submitted your cancellation request, you will see a confirmation screen verifying your selection. There will be details on when the cancellation takes effect. There will also be a link to the Billing team if you wish to change the status back to Active.

Remember that cancellations are not always immediate, because you might have some time left in the subscription. For example, you may have selected an account to cancel that has several weeks before it expires. Since you have marked it for cancellation, you will not be billed again unless you contact the billing department to begin a new subscription.

If you would like to cancel something immediately we recommend contacting our Customer Service department, they are available from 9AM - 9PM ET, Monday - Friday. They are available via Chat, phone (+1-757-416-6627), and ticket.

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2012-09-18 11:47 am
how can i cancell this hosting?

however i want to select a new domain name and would like to take a new hosting with 50% off offer.

how can i do above two things??

Malay bagchi
2013-12-05 9:17 am
singingstonesbydeb.com please cancel this account. my email is debrasimcock@hotmail.com. please send confirmation there.
thanks, debra simcock
2,342 Points
2013-12-05 4:53 pm
Unfortunately, we are unable to cancel your account via this public message board. To cancel your account, you may contact technical support via phone, email, or chat and they will be happy to assist you.
n/a Points
2014-04-26 6:26 pm

I've had too many issues with account suspension to continue using your service.  At this time I wish to cancel my account for avventura-llc.com.  Thank you.

16,266 Points
2014-04-28 8:45 am

We are sorry to hear you want to cancel your account with us. In order to do so, please contact our live support or billing team so they can assist you with the cancellation.

Kindest Regards,
Scott M
n/a Points
2014-05-27 1:02 am

I am trying to cancel my acct which I recently opened. There are no operators available to chat per my request (as usual). I will not be able to call or chat during normal business hours, so how can I cancel the account? I should qualify for a refund as it is has been less than 90 days since opening the account. Would it be possible to call my home phone & verify through my wife?

2,342 Points
2014-05-27 4:01 pm
We cannot make any changes to your account though this public forum, but technical support is available 24/7 to further assist you.
n/a Points
2014-09-18 4:18 pm


My site has just vanished from the net. What could be the problem?

The site is called ************.com. Please help.


Yandam Laar Sillim

12,339 Points
2014-09-18 5:13 pm
Hello Yandam,

Thank you for contacting us. When i navigate to your website, it resolves, then prompts me to install WordPress.

This means your site is being served, but WordPress may be having a problem.

I also noticed that our System Admins noticed an issue recently and sent you an email notification. I recommend reviewing/replying to that email for account specific assistance.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-12-20 2:15 am
fine as it is
n/a Points
2015-05-13 12:54 pm

Hello! Please cancel my account : oneem***.net 

email : one********@yahoo.co.uk

- ****

Please send confirmation! 

Thank you! 

Best Regards

12,339 Points
2015-05-15 6:17 pm
Hello Florin,

Thank you for contacting us. Since this is just a public forum, it is not secure to post account specific information here. We also cannot make any changes to your account here.

Please contact Live Support, so they can process your request.

Thank you,
n/a Points
2016-06-16 12:04 am

hi i just receive my expiry notice and i try to paid it but cant find where loll


17,314 Points
2016-06-16 5:14 pm
Hello Sebasiten,

You can do payments in the Account Management Panel (AMP). Here's the login page. Contact support or billing via phone/email/chat if you're unable to take care of the issue.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-06-24 11:30 pm

If I cancel the hosting service, do I get a refund of any pro-rated remaining portion of the yearly fee that I had previously paid?

1,198 Points
2016-06-24 11:32 pm
Hello An,

You will need to contact our Customer Service team as they will be able to provide that information to you.

Best Regards,
TJ Edens
n/a Points
2018-12-05 10:41 am





17,314 Points
2018-12-06 11:31 am
Hello Duane,

Sorry to hear that you wish to cancel your account. Please follow the directions in this article. You will need to contact our Customer Service department to process your cancellation request.

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