Backups are not automatically run on our servers and are only run if the account holder has purchased Automated Backups for their account. 

Purchasing Automated Backup Service

If you are not a current customer, when you sign up for hosting there will be an option to also sign up for automated backups. By subscribing to our Backup Service, regular, incremental backups would be performed on your account equal to or less than 10GB in total size. Unfortunately, we would not be able to backup accounts exceeding 10GB. The price for this service is $12.00 per year.

If you are a current customer, you can order backup service from AMP:

  1. Login to AMP.
  2. Under Additional Services, click the Other link.
  3. On the Add Service menu, click the plan you want to add backup service to.
  4. Click the link titled "Request Automated Backups (up to 10GB)"
  5. Choose your payment method, agree to the terms of service, then click the Submit button. You will be emailed a receipt once the transaction has been processed.

Limitations of Automated Backups

Please note that the Backup Service runs incrementally every 24-36 hours and is intended for disaster recovery purposes. We urge users to regularly maintain their own local backups in the event that you need to undo changes or restore a damaged site. If your site is  hacked or unwanted changes are made and the damage is not noticed for several days, our backups would have already run and your "good" data would already be overwritten with bad data in the backup. As we only have one backup for your account at any given time, we would not be able to restore a backup from a requested certain date and time.

Making Your Own Backup

If your account is under 3GB in size, please see our Creating a Website Backup in your cPanel article for step-by-step instructions to create a full backup of your account.

If your account is over 3GB in size, please see our How do I Create a Backup using FTP? article for the steps needed to backup your account.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Did you find this article helpful?


2012-02-16 12:06 am
Numerous times the article mentioned "if your site [size]" like "if your site is less than 10GB" but no where in the article does it mention how to obtain the size of an account.

Are expected to look at each file size on our site and add it up on a calculator?
13,688 Points
2012-02-16 12:19 am
Hello watson58,

Thank you for your question about determining file size of your account. Any time you wish to see the size of your account, simply log into your cPanel and view your Disk Space Usage shown under Stats (on the left side of the cPanel home screen).

Please let us know if you have any additional questions or need further assistance.


Christi N.
2013-04-04 5:16 pm
you should put link to the purchase page for Automated Backup...please send commissions along. :lol:

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

Related Questions

Here are a few questions related to this article that our customers have asked:
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.