If you use Zen Cart on your website and forget the password to your admin page, then you will need to reset it.  Web Hosting Hub is not able to reset the password since it is a third party program, however we can give you information on how to reset your password.

Before resetting the Zen Cart user and password, you should first try using the Forgot Password link on your Zen Cart log in page. You will be prompted to enter your admin email address and a temporary password will be sent to your email address. You can then log in with the temporary password and reset your password.


If the Forgot Password link does not work for you (sometimes the admin email address is set incorrectly) you can reset both the admin user and the password. To do this, you will need to access your Zen Cart database in phpMyAdmin in your cPanel account. Once you have accessed the database, you will need to enter the following in the SQL tab to change your username and password:

DELETE FROM admin WHERE admin_name = 'Admin';
INSERT INTO admin (admin_name, admin_email, admin_pass, admin_level)
VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);

This will reset the user to Admin (note the captial A, not the same as admin) and the password to admin. Once you have logged in to Zen Cart, you will be prompted to change the password to something more secure. For more information, please see Zen Cart's Documentation on resetting your password.

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