In This Tutorial:

When facing problems with a WordPress site, WebHosting Hub is available 24/7 to help you troubleshoot the issue. While we are able to help with with many things, some may fall outside the scope of what we can assist with. In this guide, we will outline the many items we can help you with and discuss some of the problems that would fall outside the scope of our assistance.


At WebHosting Hub, incidents are considered isolated events, such as encountering error messages or facing login issues with your account. The following table presents the specific incidents that our Technical Support covers.

Incident Help Guides (If Available)
Themes •Slider Problems
•Issues Setting Homepage Template
•Enable Maintenenance Page
Plugins Disable Plugins
•Determine Plugin Conflicts
•Functions not found
Errors •PHP Errors
•MySQL Errors
•Error Establishing a Database Connection
•Error Codes (Such as 403, 404, 406, 500)
Troubleshooting MySQL Database Errors
Hacks •Security Suggestions
•Identify Hacks
•Recover from Hacks
What do I do if my Website is Hacked?
Steps to Take if Your Website is Hacked
Reinstall WordPress after a hackDisable mod_security via cPanel Modsec Manager
.htaccess •Page downloading
•Imagick Limits
•Redirect Issues
How to set up Permalinks
Caching •Clearing Cache
•Changes not showing
•Types of cache
•Enable/Disable Cache
How to Setup W3 Total Cache for Wordpress
Optimize your WordPress Site with WP Super Cache
Performance •Using GTMetrix
•Performing Speed Tests
Using a CDN
•Delaying Search Engine Crawling
•Avoiding Deprecated Functions
Help if your WordPress Site is Running Slow
Keep WordPress Running Smoothly
White Screen Why is my website showing a blank page?
WordPress Core Problems •Login Issues
•Problems Scheduling Posts
Logging into your WordPress Dashboard
Changing Your Site Address
Images •Common Image Problems
•Issues Uploading Images
Inserting Images into Pages and Posts in WordPress
Mail •SMTP Setup
•Password Reset via Email
•Contact Form Setup
Where do I find my email settings?

Requests For Service

At WebHosting Hub, Service Requests refer to tasks that do not indicate problems but still need Technical Support assistance. The following table presents the particular Service Requests that our Technical Support covers.

Service Request Help Guides (If Available)
WordPress Installation Help Installing WordPress from your cPanel via Softaculous
How to Install Wordpress Manually
How to Install WordPress on an Addon Domain
Theme/Plugin Installation Help Installing a Theme through the WordPress Dashboard
Installing a Theme from the Internet
Disable Plugins
Page/Post Creation Help How to Create a WordPress Page
How to Write a WordPress Blog Post
Help Using the Customizer Assist in using the theme's customizer within the Dashboard.
User Admin How to Create Users in WordPress
Understanding User Roles and Capabilities in WordPress
How to Change User Roles in WordPress
WordPress Updates How to update a WordPress Plugin
Site Backups Updating Wordpress
How to Backup your WordPress Site

Outside Our Scope of Service

At WebHosting Hub, our Technical Support team is always eager to assist you. But, there are specific problems that lie beyond the bounds of our support. While we will strive to provide you with direction, the issues and requests mentioned below are deemed beyond the scope of the Technical Support we can offer:

Site Development
  • HTML/CSS/Javascript
  • Website Design
  • Multisite Network Configuration
  • Custom Coding
  • Custom Development
  • Advanced configurations
  • Custom Coding
  • Custom Development
  • CSS Issues (Content out of place/Sidebar problems)
Dashboard Problems
  • Nonce Problems
  • White Text (Visual Editor)

You should now be familiar with the types of issues WebHosting Hub's Technical Support team can assist you with. We recommend bookmarking our guide on Troubleshooting WordPress in case you run into problems in the future.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Did you find this article helpful?

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.